Overview

RMG Digital are recruiting an exclusive role on behalf of Blue Latitude Network.
 

Salary: £25,000 to £38,000 per annum
Location: Barbican, Central London
Company: Blue Latitude Network ltd
Job type: Permanent
Job reference: Ref: UXACMarch2019
Hours: Full time

Summary

Scope of the role
Your main responsibility is to support Consultants and Senior Consultants on the design and implementation of user experience projects and to deliver smaller user experience projects with support and guidance from senior consultants. Tasks are likely to be many and varied; you will be expected to deliver work across several areas but may concentrate on either research or user experience design.

Responsibilities 
Deliver with guidance from senior UX staff:
• Design and delivery of user research incl discussion guide creation, moderation, data reduction and analysis and development of recommendations from insights
• Create research/design artefacts such as user journeys and personas
• Manage small research projects in terms of compliance and consent, develop recruitment briefs, screener and work with recruiters to manage participants
• Navigation structures and content maps
• Paper prototypes, low fidelity wireframes and high-fidelity user interface prototypes
• Design and delivery of usability testing
• Reduction and analysis of data
• Development of a findings report and recommendations
• Work with project team to understand and articulate research issues and design rational
• Project management – managing research/design activities assigned, keeping in sync with other project members & deliverables
• Deliver project work based on knowledge & application of best practices in user experience design and research
• Work closely with senior staff to understand new project scoping, approaches taken and scheduling 
• Ensure research results are communicated to the client and the project team
• Develop & document user interface design recommendations based on outcome of research 
• Develop documents & presentations as client quality deliverables 

Experience/qualifications and skills:
Essential
• Human Computer Interaction (HCI) related MSc
• Excellent communication and presentation skills
• Highly numerate and literate
• Experience of working in the healthcare arena especially with pharmaceutical clients
• Strong PM skills
• Previous experience at Associate level in at least one of these areas:
o Strategy and planning: knowledge of strategic planning processes setting up insight generation via primary (qual and quant) and secondary research and transitioning insights into strategic recommendations 
o Brand strategy and planning: positioning and messaging development, writing creative briefs
o Customer experience: experience of the full lifecycle of iterative UCD or service design, from initial research, through to full specification, and the willingness to apply these techniques to higher-level customer experience problems
o Tactical knowledge: familiarity with digital tactics and best practice, including owned web sites and portals, content partnerships, mobile, social, eDetailing, remote detailing, webinars and reach tactics such as PPC, SEO, email etc
o Optimisation: experience of using web analytics & metrics and an understanding of how to measure and assess digital performance
o Project management: experience of project management techniques and processes e.g. Scrum/PRINCE2

Desired
• A marketing, business focused and/or biosciences degree 
• Previous experience at similar level working in marketing either client side or in an agency/consultancy
• An understanding of digital and multichannel platforms, marketing strategies and tactics

Personal attributes
• An inquisitive nature – the ability to research, understand, evaluate options and solve problems with an openness to learning and change
• The ability to develop and discuss your own ideas and solutions in a persuasive manner that connects with people
• Demonstrable passion for digital and multichannel business and healthcare marketing
• Self-motivation and the ability to work without close supervision, managing your own workload
• Confident and able to act as a key client contact, trusted and sought as counsel by clients on a range of issues

What to expect from Blue Latitude Health
• To work in a supportive company which is committed to your training and personal development and strives to create a positive, team-based work environment
• Dedicated development manager & process, £1000 training allocation to be used ad hoc to facilitate development
• The opportunity to work on varied & interesting projects and to be an important part of the team, contributing from day one, making a difference to our clients and their businesses
• The ability to impact, by creating new IP, or iterating existing processes rather than just replicating them
• International travel (project dependent)
• Benefits including pension, private healthcare, profit share and cycle scheme

Closing date for applications: 17th April 2019

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